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Shipping & Returns

Shipping

We aim to dispatch orders within 1-2 working days. We use Royal Mail to send all our parcels and they ship to most countries in the world. Postage costs are based on size and weight of the items that you have ordered and is automatically calculated to your basket at the end of your order. 

If you spend over £50 on your order and you have a UK delivery address, your postage will be free. 

UK customers should expect their orders within 2-4 working days

 

EU customers within 5-10 working days

 

Rest of the World within 7-12 working days - however this can sometimes be longer and up to 30 days

 

Please note that if your country charges customs or taxes - it is the customers responsibility to pay them. 

Returns

We really hope that you love what you have ordered but if in the case that you are unhappy, you may exchange or refund physical products to us if it's in the same unused condition and in it's original packaging that they were sent to you. You have up to 7 working days to claim a refund. Postage costs both ways are non refundable. 

If you need to return an item then email hello@elisepatterns.com with the reason you would like a refund. Refunds are made to the original source of payment within 14 days. You will need to ensure you have proof of postage as we cannot be responsible for items lost in the post. 



 

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